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Dear Laurence:

I am sorry for the delay in responding to your concern. I regret that it is no longer possible to retrieve the total number of visits on your counter. Our servers will already be taken offline on June 8, 2007. You may already delete the FastCounter HTML codes that may still be on your web pages.

Thank you for your patience.

Sincerely,

Jake
Microsoft Small Business Center Customer Support

--- Original Message ---
From : "Laurence G. Tilley"
Sent : Tuesday, June 05, 2007 8:26:26 PM UTC
To : "Microsoft bCentral Customer Care"
Subject : RE: SRX1031407246ID - Account Login : Fast Counter has vanished

I've heard nothing more from you on this issue since March 30th. We're now into June, so I'm suspecting that this issue has got lost. Please revisit the situation, and let me know what is happening. Thanks.

At 05:30 30/03/2007, Microsoft bCentral Customer Care wrote:

Hello Laurence,

I apologize that it is taking more time for us to fix the problem with our counters. This is why we have not yet e-mailed you the total number of visits on your counter. Rest assured that we are doing our best to resolve this issue as soon as possible. We will contact you again if we already have the information that you need.

Thank you for your continued patience regarding this matter.

Sincerely,

Jake
Microsoft Small Business Center Customer Support

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--- Original Message ---
From : "Laurence G. Tilley"
Sent : Thursday, March 29, 2007 6:46:50 PM UTC
To : "Microsoft bCentral Customer Care"
Subject : RE: SRX1031407246ID - Account Login : Fast Counter has vanished

Hi,

I've heard nothing more from you since 15th March. Please update me on what progress has been made so far in resolving the issue. Thanks.

At 05:14 15/03/2007, you wrote:

Hello Laurence,

Thank you for informing us that you notice the problem while you were in the process of transferring your web site, which is now located at http://www.lgtilley.co.uk/.

We hope to provide you with the total number of visits to your previous site once the FastCounter issue is resolved.

Please feel free to e-mail us back if you have other concerns.

Thank you for your patience and understanding.

Sincerely,

Jake
Microsoft Small Business Center Customer Support

Download our product user guides. Sign-up for our new product specific newsletter and get access to the latest how-to articles, tips, product news and support articles:
http://userguides.wss.bcentral.com/default.aspx

--- Original Message ---
From : "Laurence G. Tilley"
Sent : Wednesday, March 14, 2007 6:55:54 PM UTC
To : "Microsoft bCentral Customer Care"
Subject : RE: SRX1031407246ID - Account Login : Fast Counter has vanished

Thanks. Be advised that I noticed the problem as I was in the process of moving the site, so my main home page is now located at http://www.lgtilley.co.uk/

At 13:48 14/03/2007, Microsoft bCentral Customer Care wrote:

Hello Laurence,

Thank you for writing to Microsoft Small Business Center Customer Support.

I understand that you are inquiring on the total number of hits your counter has acquired before the service was discontinued.

I am sorry to inform you that we are unable to provide you with the last count indicated on your counter before it was removed on your site. Our Product Team is still trying to fix the counters on your site, as this should remain visible until May 2007. We do not have an exact time frame on when this issue should be resolved, rest assured that they are doing their best on its immediate resolution.

Thank you for your patience and cooperation.

Sincerely,
Lenard

Microsoft Small Business Center Customer Support

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http://userguides.wss.bcentral.com/default.aspx

--- Original Message ---
From : "Laurence G. Tilley"
Sent : Wednesday, March 14, 2007 8:05:40 AM UTC
To : "Microsoft bCentral Customer Care"
Subject : RE: SRX1031407246ID - Account Login : Fast Counter has vanished

Hi Jo Ann

Can you tell me what my long term total number if hits had reached at the point when when the counter was discontinued?

At 06:56 14/03/2007, Microsoft bCentral Customer Care wrote:

Hello Laurence,
Thank you for writing to Microsoft Small Business Center Customer Support regarding your FastCounter.

We are sorry to inform you that FastCounter has already been discontinued last February 15th that's why the counter is no longer visible in your web site. We have sent out emails informing customers about this change. It's no longer possible to log in to your account to view your stats so please allow me to provide you with your web site's daily hits for the month of February:

Date Hits

02/02/07 2
02/03/07 5
02/04/07 7
02/05/07 4
02/06/07 2
02/07/07 1
02/08/07 9
02/10/07 7
02/14/07 1
02/15/07 1

If you have additional concerns, please don't hesitate to write us back.

Thank you for your patience and understanding.

Sincerely,

Jo Ann
Microsoft Small Business Center Customer Support

--- Original Message ---
From : lgtilley@
Sent : Tuesday, March 13, 2007 3:11:48 PM UTC
To : freeservicesus
Subject : Account Login : Fast Counter has vanished

Custome r Name: Laurence G. Tilley

Phone:
Date: Tuesday, March 13, 2007

Re: Account Login
Subject: Account Login : Fast Counter has vanished

Group:freeservicesus@css.one.microsoft.com
Account Login Issue:Can Not Login to Service

Hi, Fast Counter has inexplicably vanished from the bottom of my page http://members.lycos.co.uk/l gtilley/ where it has been faithfully counting my hits for many years. I can't get in to access the data for it. I know my e-mail address and password. I first had this counter under my old, long dead e-mail address laurence@lgtill ey.freeserve.co.uk but on that it does not accept that either. Please advise.

Laurence G. Tilley